Bad experience shopping with Baby Bunting, Bentleigh East


Tried to give us a cheaper mattress in our cot, and pram delivered without promised raincover

 Bought a cot and COMBI pram went to pick it up in Baby Bunting, Bentleigh East on Saturday, 20.7.2011

1)  The mattress was not the one which we paid for (in fact, it was a lower grade one when we rung up to check) . We had to bring the mattress in today (21.7.2011) to get the right one

2) The pram we bought during layby period had a free raincover included. When we picked up the pram, the rain cover was missing (21.7.2011). This meant  we had to make another trip back to the shop within the same day. Given that the layby started a few months ago, and we were assured that the rain cover has been put aside, it makes me wonder if the staff meant their words

3) The store man we dealt with (tall, fairly old, NZ accent) on 20.7.2011 was not only unhelpful, but was very rude when we wanted to pick our cott and pram. We couldn't fit everything in the end into our car. We could only put the mattress and pram in the car's boot but when we ask that he mark the remaining pieces of the cot (which we would come back to pick up the next day) & communicate with the front counter that there's still items to be picked up, he refused.
As per point (2), we had to return to the store to get the raincover.
When we checked with the manager, Sue at the counter, it was shown in the system that EVERYTHING had been picked up. Lucky we went back  for the second time. Otherwise, there would be another drama the next day when we picked up the remaining pieces of the cot.

 I thought I paid good money for good, honest and reliable service.

Very, very, very dissappointed.